If your Tradesmart product fails as a result of defective materials or workmanship under normal use while you:
a) draw breath; and
b) remain the products owner
we will replace the product – no questions asked.
To request a warranty return simply contact us through our contact page here.. with your name, email and original invoice number as well as clear photos of the defect and we will get straight back to you with the next required steps.
If we think the fault occurred as a result of 'abnormal' usage – no offence intended – we will let you know accordingly.
Tradesmart guarantees to the original retail purchaser that the mechanical parts of our products will be free from defects in materials or workmanship. All other components will be free from defects in materials or workmanship for as long as the original purchaser owns the product. If one of our products fails during the guarantee period due to a defect in material or workmanship, we will replace or refund the purchase price at our discretion.
WHAT IS NOT COVERED?
Our guarantee does not cover damages that result from misuse or abuse of the product. It does not cover normal wear and tear or damages such as abrasion, scratches or fading. The guarantee also does not cover incidental or consequential damages, such as damage to other items that come into contact with your Tradesmart product, or loss of, the contents of a case, loss of use, loss of time, or similar expenses.
It does not cover any Tradesmart products that are not purchased from a Tradesmart authorized reseller. Currently our products are only officially available from Amazon from the seller “ASC Management Ltd and directly from this website.
A Note About Our Safety Range
We know your safety gear has to withstand a lot – which is why we make ours tough. But like your favorite runners, our products will scuff, dint and scratch as you use it. Essentially, we see it as unavoidable, and character building. And as we can’t personally supervise each use, this kind of wear and tear is considered normal and is not covered under our guarantee.
Ear cushions on earmuffs wear out over time and safety glasses tend to get scratched after considerable use. Although our safety glasses do come with a scratch resistant chemical treatment to minimize this, it will not turn it into kryptonite or a surface harder than diamond – Scratches still can and will happen. The treatment will help to minimize this and extend the life of your product.
Earplugs are only rated as a one use item and lose their elasticity if they are washed in a washing machine for example.